At Vabu, we strive to ensure that all transactions and event experiences are seamless for both organizers and attendees. However, we understand that there are circumstances where refunds may be necessary. Below is our policy regarding refunds:

i. Refund Eligibility

Refunds are processed based on the following criteria:

• Event Cancellations: If an event is canceled by the organizer, attendees are eligible for a full refund.
• Postponed Events: If an event is postponed or rescheduled, attendees may choose to retain their ticket for the rescheduled event or request a refund.
• Attendee-Initiated Refund Requests: Refunds requested by attendees will be subject to the terms set by the event organizer. Please check the specific event’s refund policy before purchasing.

ii. Refund Timeline

If the organiser cancels the event, Vabu sends refunds within 72 hours of the cancellation. If you ask for a refund yourself, Vabu sends it within 48 hours of the organiser approving it. Refunds are less any fees Vabu paid to receive your payment and send the refund.

iii. Non-Refundable Charges

The following charges are non-refundable:

• Transaction Fees: Vabu transaction fees associated with receiving ticket payments and processing refunds will be deducted from the refund amount.
• Third-Party Costs: Any additional charges incurred through third-party payment providers may not be eligible for a refund.

iv. Refund Process

• Only events set as refundable can be refunded. You can ask for a refund up to 24 hours before the event starts, from the ticket page we sent you.
• The organiser approves or declines your request. We email and text you when they do. A declined request cannot be sent again. A booking that has been checked in cannot be refunded.
• The refund is what you paid, less the organiser's deduction (a percentage or a fixed amount, shown before you ask) and any Vabu fee on the booking. The amount you see when you ask is the amount you get.
• If the organiser approves, Vabu sends the money to the M-Pesa number, bank account or wallet you chose, within 48 hours. Your booking is cancelled when they approve.
• Need help? Email hi@vabu.app.

v. Event Organizer Responsibilities

Event organizers are responsible for outlining their refund policy in their event terms. If no specific policy is outlined by the organizer, Vabu’s default refund policy will apply. Organizers are encouraged to clearly communicate their refund terms to attendees.

vi. Contact Us

For any refund-related inquiries, please reach out to our support team via:

Phone: +254 759 981399 Email: hi@vabu.app

This refund policy ensures transparency and a seamless experience for all parties involved.

Thank you for using Vabu!